活动
从 2026-01-24 到 2026-02-02
2026-02-02
- 15:50 Support #29063 (Closed): 胸科量产柜子发布问题沟通
- 15:50 Support #29051 (Closed): 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 07:46 Support #29051 (To Be Closed): 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 07:46 Support #29051: 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 2026-01-29 1h 1)服务端问题系统bug，1.14.14.0 已修改此问题，建议更新版本
- 15:50 Support #29062 (Closed): 15973-南方医科大学南方医院-智能门禁过滤高值标签
- 15:50 Support #29061 (Closed): 15994-青浦中山-更换主板后平板需安装客户端
- 15:50 Support #29055 (Closed): 15995 中山六院标签大批量异常出柜
- 07:45 Support #29055 (To Be Closed): 15995 中山六院标签大批量异常出柜
- 07:45 Support #29055: 15995 中山六院标签大批量异常出柜
- 2026-01-29 1h 1)服务端问题系统bug，开发已处理异常领用未归还数据
- 15:50 Support #29071 (Closed): 南方医科大学低值标签打印机掉配置远程指导现场核对配置校准
- 07:44 Support #29071 (To Be Closed): 南方医科大学低值标签打印机掉配置远程指导现场核对配置校准
- 07:44 Support #29071: 南方医科大学低值标签打印机掉配置远程指导现场核对配置校准
- 2026-01-29 1h 1)南方医科大学低值标签打印机掉配置远程指导现场核对配置校准
- 15:50 Support #29034 (Closed): 15966-海南省人民医院试剂打印机-打印出现重复标签
- 15:50 Support #29060 (Closed): 调休一个小时
- 15:50 Support #29119 (Closed): 六院临港打印出现void乱码问题
- 07:52 Support #29119 (To Be Closed): 六院临港打印出现void乱码问题
- 07:41 Support #29119: 六院临港打印出现void乱码问题
- 2026-01-27 2.5h 1)视频指导spd人员做打印机校准，多次校准后恢复使用
- 07:40 Support #29119 (Closed): 六院临港打印出现void乱码问题
- 15:50 Support #29087 (Closed): 15998-龙华医院总院5F手术室连廊工控机损坏需要更换
- 15:50 Support #29066 (Closed): 16006 临港六院上药制标异常
- 07:43 Support #29066 (To Be Closed): 16006 临港六院上药制标异常
- 07:43 Support #29066: 16006 临港六院上药制标异常
- 2026-01-29 1h 1)工控机未启动问题，远程连不上指导现场重新开机恢复打印平台
- 15:50 Support #29050 (Closed): 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 07:47 Support #29050 (To Be Closed): 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 07:47 Support #29050: 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 2026-01-29 1h 1)同上15989一样问题需要更新后处理数据，预计下周一更新
- 07:46 Support #29050 (Resolved): 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 15:50 Support #29110 (Closed): 武汉泰康版本问题沟通
- 15:50 Support #29064 (Closed): 15997中山六院登入客户端新增弹框
- 07:48 Support #29064 (To Be Closed): 15997中山六院登入客户端新增弹框
- 07:48 Support #29064: 15997中山六院登入客户端新增弹框
- 2026-01-29 1h 1）参考总院B015配置设置，待现场确认
- 15:50 Support #29088 (Closed): 16018-龙华医院手术室楼一智能柜8、9、10号门无法上锁
- 15:50 Support #29089 (Closed): 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 15:50 Support #29079 (Closed): 16014 中山六院智能箱无法扫出
- 07:48 Support #29079 (To Be Closed): 16014 中山六院智能箱无法扫出
- 07:48 Support #29079: 16014 中山六院智能箱无法扫出
- 2026-01-29 1.5h 1)设备工控机LAN2未接网线，IP需要现场核实是否改过，待下次现场驻守再远程解决
- 15:49 Support #29111 (Closed): 调休一个小时
- 15:49 Support #29069 (Closed): 16015 粤北补拉制标任务
- 07:49 Support #29069 (To Be Closed): 16015 粤北补拉制标任务
- 07:49 Support #29069: 16015 粤北补拉制标任务
- 2026-01-29 1h 1)已远程数据库处理
- 15:49 Support #29113 (Closed): 更新反馈单
- 15:49 Support #29072 (Closed): David与King报修处理远程连接支持
- 15:49 Support #29114 (Closed): 15898-浙江省中医手术室两套柜子客户端会出现无法连接服务器的问题
- 15:49 Support #29067 (Closed): FSW状态整理更新
- 09:55 Support #29067 (To Be Closed): FSW状态整理更新
- 15:49 Support #29115 (Closed): 春节调休邮件申请
- 15:49 Support #29118 (Closed): 更新反馈单状态
- 15:49 Support #29070 (Closed): 胸科市一北院版本提供开发（H47和M830混用）
- 09:55 Support #29070 (To Be Closed): 胸科市一北院版本提供开发（H47和M830混用）
- 15:48 Support #29074 (Closed): 请假3小时
- 09:54 Support #29074 (To Be Closed): 请假3小时
- 15:48 Support #28960 (Closed): 养志制标模板问题，标签打印写epc，平台数据导出
- 10:41 Support #28960 (To Be Closed): 养志制标模板问题，标签打印写epc，平台数据导出
- 08:03 Support #28960: 养志制标模板问题，标签打印写epc，平台数据导出
- 2026-01-30 4h 1)现场提供18个品种模拟环境耗发制标任务，发布mdltms环境虚拟打印写epc到调配柜平台；2）bartender工具安装打印模板标签内容；3）抗金属标签领取写epc设置，贴模板标签；4）导出tpg基础数...
- 07:51 Support #28960 (Resolved): 养志制标模板问题，标签打印写epc，平台数据导出
- 07:39 Support #28960: 养志制标模板问题，标签打印写epc，平台数据导出
- 2026-01-27 2h 1)提供公司调配柜环境给derek，做打印任务出现问题，在排查，和现场确认使用时间为下周二前做完配置
- 15:48 Support #29116 (Closed): 武汉泰康打印机问题沟通
- 15:48 Support #29112 (Closed): 岳阳市中心医院版本记录更新
- 15:48 Support #29047 (Closed): FSW15991南方珠江HF卡录制成功但无法登录
- 09:55 Support #29047 (To Be Closed): FSW15991南方珠江HF卡录制成功但无法登录
- 15:47 Support #29073 (Closed): FSW16017 南方医院B005全部出柜
- 09:55 Support #29073 (To Be Closed): FSW16017 南方医院B005全部出柜
- 15:47 Support #29091 (Closed): 15968-海南省人民医院-智能柜-无法退出账户
- 15:47 Support #29068 (Closed): 发布组工作安排和春节请假排期
- 09:55 Support #29068 (To Be Closed): 发布组工作安排和春节请假排期
- 15:46 Support #29031 (Closed): 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 10:38 Support #29031 (To Be Closed): 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 15:46 Support #26986 (Closed): 养志调配柜发布跟进
- 10:49 Support #26986 (To Be Closed): 养志调配柜发布跟进
- 15:46 Support #28983 (Closed): 江西省人民医院量产柜发布
- 10:39 Support #28983 (To Be Closed): 江西省人民医院量产柜发布
- 15:46 Support #28863 (Closed): fsw状态整理更新
- 10:42 Support #28863 (To Be Closed): fsw状态整理更新
- 08:05 Support #28863: fsw状态整理更新
- 2026-01-30 1h 1)fsw状态整理更新
- 07:53 Support #28863 (Resolved): fsw状态整理更新
- 15:46 Support #29075 (Closed): 南方珠江出差
- 10:34 Support #29075 (To Be Closed): 南方珠江出差
- 09:55 Support #29075 (Resolved): 南方珠江出差
- 15:46 Support #29092 (Closed): 胸科医院发布准备
- 10:39 Support #29092 (To Be Closed): 胸科医院发布准备
- 15:46 Support #29120 (Closed): 深圳二院服务器切环境，客户端配置修改，制标更新
- 10:42 Support #29120 (To Be Closed): 深圳二院服务器切环境，客户端配置修改，制标更新
- 08:10 Support #29120: 深圳二院服务器切环境，客户端配置修改，制标更新
- 2026-01-30 5h 1)环境准备，制标更新包下载传现场；2）龙华院区切服务器（Eric做），量产柜客户端service1，service2，service3配置修改，端口转发配置，1mdltms制标更新，2套冰箱配置修改；3）...
- 07:53 Support #29120 (Resolved): 深圳二院服务器切环境，客户端配置修改，制标更新
- 07:53 Support #29120 (Closed): 深圳二院服务器切环境，客户端配置修改，制标更新
- 15:46 Support #29065 (Closed): 15982-金山公卫-内镜中心高值柜上架异常
- 10:57 Support #29065 (To Be Closed): 15982-金山公卫-内镜中心高值柜上架异常
- 15:46 Support #29076 (Closed): 南方珠江手术室高值上线支持
- 10:34 Support #29076 (To Be Closed): 南方珠江手术室高值上线支持
- 10:00 Support #29076: 南方珠江手术室高值上线支持
- 1/30 标签模板修改支持；科室拆分，权限修改，制标；1/31 制标，任务缺少标签反馈处理，手术室缺少上架单反馈处理；2/1 spd同步人员角色修改
- 09:55 Support #29076 (Resolved): 南方珠江手术室高值上线支持
- 10:59 Support #29138 (Resolved): 调休一小时
- 10:59 Support #29138 (Closed): 调休一小时
- 调休一小时
- 10:17 Support #29137 (In Progress): 南方珠江B004和B006从手术室拆分给麻醉科无法录制指纹
- 10:17 Support #29137 (Closed): 南方珠江B004和B006从手术室拆分给麻醉科无法录制指纹
- 10:16 Support #29135: 南方珠江发布跟进
- 1.春节前量产柜共10套，剩余7套节后待定；2.单品柜预计到货2/7或2/8，具体看公司出货情况
- 10:04 Support #29135 (In Progress): 南方珠江发布跟进
- 10:04 Support #29135 (New): 南方珠江发布跟进
- 10:12 Support #29136 (In Progress): FSW16042 南方珠江收到新创退库确认后的异常问题
- 10:12 Support #29136 (Closed): FSW16042 南方珠江收到新创退库确认后的异常问题
- 10:02 Support #29134: 南方珠江发布调试
- 1/31 17套平台json导入和修改，信息表补充；2/1 手术室B009入网支持，B012离线发布
- 09:56 Support #29134 (In Progress): 南方珠江发布调试
- 09:56 Support #29134 (Closed): 南方珠江发布调试
- 08:04 Support #29123: 上海九院智能柜归还数量多时报错
- 2026-01-30 1h 1)找开发服务端调查，没看出问题，需加日志；2）下周一开发更新服务端版本
- 07:57 Support #29123 (Resolved): 上海九院智能柜归还数量多时报错
- 07:57 Support #29123 (Feedback): 上海九院智能柜归还数量多时报错
- 07:55 Support #28864 (Feedback): 工控机新镜像上传nas
- 07:55 Support #29122 (In Progress): 养制医院条码柜通网发布配置，屏保设置
- 07:55 Support #29122 (Closed): 养制医院条码柜通网发布配置，屏保设置
- 07:55 Support #29121 (In Progress): 养志医院调配柜数据导入，标签提供现场贴标入柜，上架领用归还流程
- 07:55 Support #29121 (Closed): 养志医院调配柜数据导入，标签提供现场贴标入柜，上架领用归还流程
- 07:35 Support #28985: 1595 临港六院上药制标模版修改
- 2026-01-27 1.5h 1)更新模板后补打印正常
- 07:33 Support #29037: 15974 中山六院高值制标工控机打印异常
- 2026-01-27 1.5h 1)openoffice启动异常问题
2026-01-30
- 18:07 Support #29118 (To Be Closed): 更新反馈单状态
- 18:06 Support #29118 (Closed): 更新反馈单状态
- 更新反馈单状态
- 18:07 Support #29116 (To Be Closed): 武汉泰康打印机问题沟通
- 18:01 Support #29116 (Closed): 武汉泰康打印机问题沟通
- 武汉泰康打印机问题沟通
- 18:07 Support #29115 (To Be Closed): 春节调休邮件申请
- 18:00 Support #29115 (Closed): 春节调休邮件申请
- 春节调休邮件申请
- 18:07 Support #29114 (To Be Closed): 15898-浙江省中医手术室两套柜子客户端会出现无法连接服务器的问题
- 18:00 Support #29114 (Closed): 15898-浙江省中医手术室两套柜子客户端会出现无法连接服务器的问题
- 15898-浙江省中医手术室两套柜子客户端会出现无法连接服务器的问题
- 18:07 Support #29113 (To Be Closed): 更新反馈单
- 17:59 Support #29113 (Closed): 更新反馈单
- 更新反馈单
- 18:07 Support #29112 (To Be Closed): 岳阳市中心医院版本记录更新
- 17:59 Support #29112 (Closed): 岳阳市中心医院版本记录更新
- 岳阳市中心医院版本记录更新
- 18:07 Support #29111 (To Be Closed): 调休一个小时
- 17:58 Support #29111 (Closed): 调休一个小时
- 调休一个小时
- 17:58 Support #29110 (To Be Closed): 武汉泰康版本问题沟通
- 17:53 Support #29110 (Closed): 武汉泰康版本问题沟通
- 武汉泰康版本问题沟通
- 17:58 Support #29091 (To Be Closed): 15968-海南省人民医院-智能柜-无法退出账户
- 09:44 Support #29091 (Resolved): 15968-海南省人民医院-智能柜-无法退出账户
- 09:44 Support #29091: 15968-海南省人民医院-智能柜-无法退出账户
- 1/29
开发反馈:
问题在于上一次退出的时候点了门，导致下一次退出这个门盘点会卡住，目前量产柜，没控制这方面逻辑
遇到这个问题，把所有门点一遍即可，可以临时避免这个问题 - 09:44 Support #29091 (Closed): 15968-海南省人民医院-智能柜-无法退出账户
- 15968-海南省人民医院-智能柜-无法退出账户
- 17:58 Support #29089 (To Be Closed): 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 09:44 Support #29089 (Resolved): 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 09:43 Support #29089: 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 1/29
service1服务异常，重启后恢复 做了下monitor监控 - 09:43 Support #29089 (Closed): 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 17:58 Support #29088 (To Be Closed): 16018-龙华医院手术室楼一智能柜8、9、10号门无法上锁
- 09:44 Support #29088 (Resolved): 16018-龙华医院手术室楼一智能柜8、9、10号门无法上锁
- 09:43 Support #29088: 16018-龙华医院手术室楼一智能柜8、9、10号门无法上锁
- 1/29
远程测试io设备有异常，需要更换硬件 - 09:43 Support #29088 (Closed): 16018-龙华医院手术室楼一智能柜8、9、10号门无法上锁
- 16018-龙华医院手术室楼一智能柜8、9、10号门无法上锁
- 17:58 Support #29087 (To Be Closed): 15998-龙华医院总院5F手术室连廊工控机损坏需要更换
- 09:43 Support #29087 (Resolved): 15998-龙华医院总院5F手术室连廊工控机损坏需要更换
- 09:43 Support #29087: 15998-龙华医院总院5F手术室连廊工控机损坏需要更换
- 1/29
龙华医院工控机安装系统，换硬盘 - 09:42 Support #29087 (Closed): 15998-龙华医院总院5F手术室连廊工控机损坏需要更换
- 15998-龙华医院总院5F手术室连廊工控机损坏需要更换
- 11:22 Support #28863 (In Progress): fsw状态整理更新
- 11:22 Support #28864 (In Progress): 工控机新镜像上传nas
- 09:46 Support #29092 (In Progress): 胸科医院发布准备
- 09:46 Support #29092 (Closed): 胸科医院发布准备
- 胸科医院发布准备
- 09:45 Support #29065 (Resolved): 15982-金山公卫-内镜中心高值柜上架异常
- 09:45 Support #29065: 15982-金山公卫-内镜中心高值柜上架异常
- 1/29
2503716 上架单已作废的耗材 需要恢复 - 09:42 Support #29063 (To Be Closed): 胸科量产柜子发布问题沟通
- 09:42 Support #29062 (To Be Closed): 15973-南方医科大学南方医院-智能门禁过滤高值标签
- 09:42 Support #29061 (To Be Closed): 15994-青浦中山-更换主板后平板需安装客户端
- 09:42 Support #29034 (To Be Closed): 15966-海南省人民医院试剂打印机-打印出现重复标签
- 09:42 Support #29060 (To Be Closed): 调休一个小时
- 09:42 Support #29079 (Resolved): 16014 中山六院智能箱无法扫出
2026-01-29
- 17:53 Support #29079 (In Progress): 16014 中山六院智能箱无法扫出
- 17:52 Support #29079 (Closed): 16014 中山六院智能箱无法扫出
- 17:52 Support #29051 (Resolved): 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 09:29 Support #29051: 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 2026-01-28 1h 1)转工程单取edes日志给开发，还没调查结果需继续跟进
- 17:06 Support #29076 (In Progress): 南方珠江手术室高值上线支持
- 17:06 Support #29076 (Closed): 南方珠江手术室高值上线支持
- 17:05 Support #29075 (In Progress): 南方珠江出差
- 17:05 Support #29075 (Closed): 南方珠江出差
- 17:05 Support #29072 (To Be Closed): David与King报修处理远程连接支持
- 16:04 Support #29072 (Resolved): David与King报修处理远程连接支持
- 16:04 Support #29072 (Closed): David与King报修处理远程连接支持
- 17:04 Support #29073: FSW16017 南方医院B005全部出柜
- 1/29 service日志正常无报错；重启impinj恢复
- 16:49 Support #29073 (Resolved): FSW16017 南方医院B005全部出柜
- 16:49 Support #29073 (Closed): FSW16017 南方医院B005全部出柜
- 17:03 Support #29047: FSW15991南方珠江HF卡录制成功但无法登录
- 1/29 开发临时数据库定时任务update字段解决；后续版本续更新
- 14:08 Support #29047 (Resolved): FSW15991南方珠江HF卡录制成功但无法登录
- 17:02 Support #29074 (Resolved): 请假3小时
- 17:02 Support #29074 (Closed): 请假3小时
- 16:28 Support #29048 (Closed): 南方珠江出差返程
- 14:07 Support #29048 (To Be Closed): 南方珠江出差返程
- 16:28 Support #29049 (Closed): 南方珠江新创查询柜子库存视图科室名称不准确问题沟通
- 14:07 Support #29049 (To Be Closed): 南方珠江新创查询柜子库存视图科室名称不准确问题沟通
- 16:28 Support #29053 (Closed): 15996 中山六院平板时间校准
- 13:12 Support #29053 (To Be Closed): 15996 中山六院平板时间校准
- 09:27 Support #29053: 15996 中山六院平板时间校准
- 2026-01-28 1h 1)中山六院平板时间校准设置平板和工控机时间同步
- 16:27 Support #29054 (Closed): 请假3小时
- 13:12 Support #29054 (To Be Closed): 请假3小时
- 09:26 Support #29054: 请假3小时
- 2026-01-28 3h 1)请假3小时
- 16:27 Support #29044 (Closed): 南方珠江手术室柜子拆分
- 14:07 Support #29044 (To Be Closed): 南方珠江手术室柜子拆分
- 15:38 Support #29071 (Resolved): 南方医科大学低值标签打印机掉配置远程指导现场核对配置校准
- 15:38 Support #29071 (Closed): 南方医科大学低值标签打印机掉配置远程指导现场核对配置校准
- 15:12 Support #29070 (Resolved): 胸科市一北院版本提供开发（H47和M830混用）
- 15:12 Support #29070 (Closed): 胸科市一北院版本提供开发（H47和M830混用）
- 14:55 Support #29067 (Resolved): FSW状态整理更新
- 14:21 Support #29067 (In Progress): FSW状态整理更新
- 14:21 Support #29067 (Closed): FSW状态整理更新
- 14:31 Support #29069 (Resolved): 16015 粤北补拉制标任务
- 14:31 Support #29069 (Closed): 16015 粤北补拉制标任务
- 14:22 Support #29068 (In Progress): 发布组工作安排和春节请假排期
- 14:22 Support #29068 (Closed): 发布组工作安排和春节请假排期
- 13:49 Support #29064 (Resolved): 15997中山六院登入客户端新增弹框
- 09:46 Support #29064 (In Progress): 15997中山六院登入客户端新增弹框
- 09:46 Support #29064 (Closed): 15997中山六院登入客户端新增弹框
- 13:49 Support #29055 (Resolved): 15995 中山六院标签大批量异常出柜
- 09:28 Support #29055: 15995 中山六院标签大批量异常出柜
- 2026-01-28 1h 1)转工程单取客户端日志给开发调查，还需要补取sygc日志
- 13:49 Support #29066 (Resolved): 16006 临港六院上药制标异常
- 13:49 Support #29066 (Closed): 16006 临港六院上药制标异常
- 10:08 Support #29065 (In Progress): 15982-金山公卫-内镜中心高值柜上架异常
- 10:08 Support #29065 (Closed): 15982-金山公卫-内镜中心高值柜上架异常
- 16008-岳阳市中心医院-手术室柜子提示连接异常，退不出账号
- 10:08 Support #29063 (Resolved): 胸科量产柜子发布问题沟通
- 09:27 Support #29063: 胸科量产柜子发布问题沟通
- 1/28
这周 1套高值 1套低值 1个单品
下周 2套高值 ，还剩余两个单品
总共应该有7个柜子 - 09:26 Support #29063 (Closed): 胸科量产柜子发布问题沟通
- 胸科量产柜子发布问题沟通
- 09:46 Support #28594 (Feedback): 15707 九院总院补制标任务管理科室信息异常
- 09:44 Support #28863 (Feedback): fsw状态整理更新
- 09:44 Support #28864 (Feedback): 工控机新镜像上传nas
- 09:43 Support #28960: 养志制标模板问题，标签打印写epc，平台数据导出
- 2026-01-28 1h 1)开发指导做平台数据，发制标任务，还需要发布mdltms做虚拟打印下发epc到调配柜平台
- 09:41 Support #29050: 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 2026-01-28 0.5h 1)转工程单取给开发，还未开启调查
- 09:25 Support #29031: 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 1/28
mcims-1.9.5.1.whtk.jar
edes-1.15.1.1.jar - 09:25 Support #29031: 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 1/29
南方医科大学南方医院
mcims-1.9.5.1.whtk.jar
edes-1.15.1.1.jar - 09:25 Support #29034: 15966-海南省人民医院试剂打印机-打印出现重复标签
- 1/28
开发回复： 已知问题，查询打印任务慢，导致的time out: SPEND TIME : 66846 需要更新后面优化过打印任务查询的版本， 具体版本咨询paul - 09:24 Support #29034 (Resolved): 15966-海南省人民医院试剂打印机-打印出现重复标签
- 09:24 Support #29062 (Resolved): 15973-南方医科大学南方医院-智能门禁过滤高值标签
- 09:24 Support #29062 (Closed): 15973-南方医科大学南方医院-智能门禁过滤高值标签
- 15973-南方医科大学南方医院-智能门禁过滤高值标签
- 09:24 Support #29061 (Resolved): 15994-青浦中山-更换主板后平板需安装客户端
- 09:24 Support #29061 (Closed): 15994-青浦中山-更换主板后平板需安装客户端
- 15994-青浦中山-更换主板后平板需安装客户端
- 09:24 Support #29060 (Resolved): 调休一个小时
- 09:23 Support #29060 (Closed): 调休一个小时
- 调休一个小时
2026-01-28
- 17:18 Support #29055 (In Progress): 15995 中山六院标签大批量异常出柜
- 17:18 Support #29055 (Closed): 15995 中山六院标签大批量异常出柜
- 17:17 Support #29054 (Resolved): 请假3小时
- 17:17 Support #29054 (Closed): 请假3小时
- 17:17 Support #29053 (Resolved): 15996 中山六院平板时间校准
- 17:17 Support #29053 (Closed): 15996 中山六院平板时间校准
- 16:09 Support #28918 (Closed): 南方珠江更新和视图生成
- 09:38 Support #28918 (To Be Closed): 南方珠江更新和视图生成
- 16:09 Support #28974 (Closed): FSW15922 南方珠江高值模板修改需求
- 09:38 Support #28974 (To Be Closed): FSW15922 南方珠江高值模板修改需求
- 16:09 Support #28985 (Closed): 1595 临港六院上药制标模版修改
- 10:52 Support #28985 (To Be Closed): 1595 临港六院上药制标模版修改
- 16:09 Support #29033 (Closed): 15968-海南省人民医院-智能柜-无法退出账户
- 10:51 Support #29033 (To Be Closed): 15968-海南省人民医院-智能柜-无法退出账户
- 10:27 Support #29033 (Resolved): 15968-海南省人民医院-智能柜-无法退出账户
- 10:27 Support #29033: 15968-海南省人民医院-智能柜-无法退出账户
- 1/27
转工程单，取日志给开发，待开发反馈，开关门bug导致异常 - 10:27 Support #29033: 15968-海南省人民医院-智能柜-无法退出账户
- 1/27
转工程单，取日志给开发，待开发反馈，开关门bug导致一次 - 16:09 Support #29035 (Closed): 南方珠江清库，切换对接SPD正式库
- 09:40 Support #29035 (To Be Closed): 南方珠江清库，切换对接SPD正式库
- 09:39 Support #29035 (Resolved): 南方珠江清库，切换对接SPD正式库
- 16:09 Support #28624 (Closed): 深圳二院更换运营商跟进（服务器，制标，柜子是否继续用）
- 10:51 Support #28624: 深圳二院更换运营商跟进（服务器，制标，柜子是否继续用）
- Eric负责
- 10:51 Support #28624 (To Be Closed): 深圳二院更换运营商跟进（服务器，制标，柜子是否继续用）
- 16:08 Support #29037 (Closed): 15974 中山六院高值制标工控机打印异常
- 10:52 Support #29037 (To Be Closed): 15974 中山六院高值制标工控机打印异常
- 16:07 Support #29045 (Closed): 15982-金山公卫-内镜中心高值柜上架异常
- 10:51 Support #29045 (To Be Closed): 15982-金山公卫-内镜中心高值柜上架异常
- 10:28 Support #29045 (Resolved): 15982-金山公卫-内镜中心高值柜上架异常
- 10:28 Support #29045: 15982-金山公卫-内镜中心高值柜上架异常
- 1/27
spd发的数据异常，有的数据科室正确，有的科室不正确导致异常 - 10:27 Support #29045 (In Progress): 15982-金山公卫-内镜中心高值柜上架异常
- 10:26 Support #29045 (Closed): 15982-金山公卫-内镜中心高值柜上架异常
- 15982-金山公卫-内镜中心高值柜上架异常
- 13:26 Support #29051 (In Progress): 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 13:25 Support #29051 (Closed): 15989 九院总院一耗材出现耗材消耗医院库存未减少的问题
- 13:25 Support #29050 (In Progress): 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 13:25 Support #29050 (Closed): 15992 九院总院两个耗材库存数量与 医院科室系统库存不一致
- 11:55 Support #29049 (Resolved): 南方珠江新创查询柜子库存视图科室名称不准确问题沟通
- 11:44 Support #29049 (In Progress): 南方珠江新创查询柜子库存视图科室名称不准确问题沟通
- 11:44 Support #29049 (Closed): 南方珠江新创查询柜子库存视图科室名称不准确问题沟通
- 11:55 Support #29044 (Resolved): 南方珠江手术室柜子拆分
- 09:39 Support #29044 (In Progress): 南方珠江手术室柜子拆分
- 09:39 Support #29044 (Closed): 南方珠江手术室柜子拆分
- 10:51 Support #29048 (In Progress): 南方珠江出差返程
- 10:51 Support #29048 (Closed): 南方珠江出差返程
- 10:50 Support #29047 (In Progress): FSW15991南方珠江HF卡录制成功但无法登录
- 10:50 Support #29047 (Closed): FSW15991南方珠江HF卡录制成功但无法登录
- 10:30 Support #28983: 江西省人民医院量产柜发布
- 1/27
现场没有人，拿不到配置 - 10:30 Support #28983: 江西省人民医院量产柜发布
- 1/27
现场没有人 - 10:29 Support #29046: 15967-市六医院总院和分院无法收到制标签数据
- 1/27
转工程单，取日志给开发，待开发反馈 - 10:29 Support #29046 (In Progress): 15967-市六医院总院和分院无法收到制标签数据
- 10:29 Support #29046 (Closed): 15967-市六医院总院和分院无法收到制标签数据
- 15967-市六医院总院和分院无法收到制标签数据
- 10:29 Support #29034: 15966-海南省人民医院试剂打印机-打印出现重复标签
- 1/27
转工程单，取日志给开发，待开发反馈
2026-01-27
- 16:06 Support #28987 (Closed): 15956 九院总院1号楼6楼需要添加三个新科室
- 10:34 Support #28987 (To Be Closed): 15956 九院总院1号楼6楼需要添加三个新科室
- 09:52 Support #28987: 15956 九院总院1号楼6楼需要添加三个新科室
- 2026-01-26 1h 完成九院总院需要加3个新科室操作，现场标签已打印。遗漏的上架单已恢复
- 16:06 Support #28986 (Closed): 15954 九院总院需要加一个新科室
- 10:33 Support #28986 (To Be Closed): 15954 九院总院需要加一个新科室
- 09:51 Support #28986: 15954 九院总院需要加一个新科室
- 2026-01-26 1h 完成九院总院需要加一个新科室操作，现场标签已打印。遗漏的上架单已恢复
- 16:06 Support #28988 (Closed): 请假1小时
- 10:33 Support #28988 (To Be Closed): 请假1小时
- 09:50 Support #28988: 请假1小时
- 2026-01-26 1h 请假1小时
- 16:06 Support #29030 (Closed): 春节调休邮件申请
- 10:37 Support #29030 (To Be Closed): 春节调休邮件申请
- 09:39 Support #29030 (Resolved): 春节调休邮件申请
- 09:38 Support #29030 (Closed): 春节调休邮件申请
- 春节调休邮件申请
- 16:06 Support #28984 (Closed): 更新反馈单状态
- 10:37 Support #28984 (To Be Closed): 更新反馈单状态
- 09:40 Support #28984: 更新反馈单状态
- 1/26
14968-21258 岳阳市中心医院 海遇和三瑞，同步人员信息逻辑不一致。
14991-21260 岳阳市中心医院 与海遇用户权限同步异常 - 09:37 Support #28984 (Resolved): 更新反馈单状态
- 16:06 Support #29029 (Closed): 武汉泰康打印机问题沟通
- 10:37 Support #29029 (To Be Closed): 武汉泰康打印机问题沟通
- 09:40 Support #29029: 武汉泰康打印机问题沟通
- 1/26
更换碳带之后不能打印，安装的问题 - 09:39 Support #29029 (Resolved): 武汉泰康打印机问题沟通
- 09:38 Support #29029 (Closed): 武汉泰康打印机问题沟通
- 武汉泰康打印机问题沟通
- 16:06 Support #29036 (Closed): 15958 九院总院1号楼10楼智能柜异常
- 10:34 Support #29036 (To Be Closed): 15958 九院总院1号楼10楼智能柜异常
- 09:54 Support #29036: 15958 九院总院1号楼10楼智能柜异常
- 2026-01-26 1h 1）问腿1通过拔除otg数据线处理，问题2插拔接工控机刷卡usb数据线解决
- 09:42 Support #29036 (Resolved): 15958 九院总院1号楼10楼智能柜异常
- 09:42 Support #29036 (Closed): 15958 九院总院1号楼10楼智能柜异常
- 16:06 Support #28989 (Closed): 调休一小时
- 10:37 Support #28989 (To Be Closed): 调休一小时
- 09:37 Support #28989 (Resolved): 调休一小时
- 09:37 Support #28989 (To Be Closed): 调休一小时
- 16:06 Support #28917 (Closed): 南方珠江11套量产柜发布
- 09:37 Support #28917 (To Be Closed): 南方珠江11套量产柜发布
- 16:06 Support #28982 (Closed): 岳阳市中心医院版本记录更新
- 10:37 Support #28982 (To Be Closed): 岳阳市中心医院版本记录更新
- 09:37 Support #28982 (Resolved): 岳阳市中心医院版本记录更新
- 16:06 Support #28995 (Closed): 大理医院设备信息表更新
- 10:34 Support #28995 (To Be Closed): 大理医院设备信息表更新
- 09:53 Support #28995: 大理医院设备信息表更新
- 2026-01-26 1h 1）完成大理医院设备信息表更新
- 09:40 Support #28995 (Resolved): 大理医院设备信息表更新
- 09:35 Support #28995 (In Progress): 大理医院设备信息表更新
- 09:30 Support #28995 (Resolved): 大理医院设备信息表更新
- 13:06 Support #29037 (Resolved): 15974 中山六院高值制标工控机打印异常
- 13:06 Support #29037 (Closed): 15974 中山六院高值制标工控机打印异常
- 10:39 Support #28985 (Resolved): 1595 临港六院上药制标模版修改
- 09:56 Support #28985: 1595 临港六院上药制标模版修改
- 2026-01-26 1.5h 1）转工程单给开发，远程提供开发改模版，多次更改后未解决；2）拿现场标签样式和打印机版本给开发确认是否要升级固件版本
- 10:37 Support #28928 (Feedback): 15898-浙江省中医-手术室两套柜子客户端会出现无法连接服务器的问题
- 09:42 Support #28928: 15898-浙江省中医-手术室两套柜子客户端会出现无法连接服务器的问题
- 1/26
日志上看，现场提的故障时间并无连接问题，后续观察 - 09:37 Support #28928 (Resolved): 15898-浙江省中医-手术室两套柜子客户端会出现无法连接服务器的问题
- 10:37 Support #29032 (Feedback): 15957-海南省人民医院-智能柜-指纹登录失败
- 09:41 Support #29032: 15957-海南省人民医院-智能柜-指纹登录失败
- 1/26
开发回复没点重置时间，现场回复后续再观察一下 - 09:39 Support #29032 (Resolved): 15957-海南省人民医院-智能柜-指纹登录失败
- 09:38 Support #29032 (Feedback): 15957-海南省人民医院-智能柜-指纹登录失败
- 15957-海南省人民医院-智能柜-指纹登录失败
- 10:12 Support #28594 (In Progress): 15707 九院总院补制标任务管理科室信息异常
- 09:43 Support #29031: 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 1/26
1. 这个库存是有正常库存和异常库存，
2.这个过滤查询后导出有异常，这个需要开发看下 - 09:39 Support #29031 (In Progress): 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 09:39 Support #29031 (Resolved): 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 09:38 Support #29031 (Closed): 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 15959-方医科大学南方医院-mcims系统库存报表数据异常
- 09:40 Support #29035 (In Progress): 南方珠江清库，切换对接SPD正式库
- 09:39 Support #29035 (Closed): 南方珠江清库，切换对接SPD正式库
- 09:39 Support #29033 (In Progress): 15968-海南省人民医院-智能柜-无法退出账户
- 09:38 Support #29033 (Closed): 15968-海南省人民医院-智能柜-无法退出账户
- 15968-海南省人民医院-智能柜-无法退出账户
- 09:39 Support #29034 (In Progress): 15966-海南省人民医院试剂打印机-打印出现重复标签
- 09:39 Support #29034 (Closed): 15966-海南省人民医院试剂打印机-打印出现重复标签
- 15966-海南省人民医院试剂打印机-打印出现重复标签
- 09:38 Support #28918 (Resolved): 南方珠江更新和视图生成
2026-01-26
- 14:22 Support #28949 (Closed): 公司斑马打印机更换打印头
- 10:18 Support #28949 (To Be Closed): 公司斑马打印机更换打印头
- 14:22 Support #28924 (Closed): 岳阳医院更新
- 10:15 Support #28924 (To Be Closed): 岳阳医院更新
- 14:22 Support #28869 (Closed): 金山公卫低值更新
- 10:15 Support #28869 (To Be Closed): 金山公卫低值更新
- 14:22 Support #28927 (Closed): 15892-浙江省中医-湖滨院区内镜室需要处理2026年1月1日前所有的上架单
- 10:14 Support #28927 (To Be Closed): 15892-浙江省中医-湖滨院区内镜室需要处理2026年1月1日前所有的上架单
- 14:22 Support #28972 (Closed): 调休一个小时
- 10:14 Support #28972 (To Be Closed): 调休一个小时
- 14:22 Support #27175 (Closed): 养志调配柜网络问题跟进
- 14:22 Support #28973 (Closed): 金山公卫更新内容培训
- 10:14 Support #28973 (To Be Closed): 金山公卫更新内容培训
- 14:22 Support #28946 (Closed): K302工控机条码柜系统打镜像
- 14:22 Support #28964 (Closed): 15945粤北补拉制标任务
- 14:22 Support #28600 (Closed): 15716 六院临港SPD子平台系统需要集成RFID标签打印功能需求
- 14:22 Support #28838 (Closed): 上海六院上药更新准备（更新edes,mcims,mcimsweb,sso）
- 14:22 Support #28945 (Closed): 15915 南方医院LED照明机制修改
- 14:22 Support #28994 (Closed): 调休5个小时
- 11:13 Support #28994 (To Be Closed): 调休5个小时
- 11:12 Support #28994 (Closed): 调休5个小时
- 调休5个小时
- 14:21 Support #28967 (Closed): 15639-江西省人民医院-重复制标
- 10:38 Support #28967 (To Be Closed): 15639-江西省人民医院-重复制标
- 10:17 Support #28967: 15639-江西省人民医院-重复制标
- 1/23
已知问题，print 查询慢的问题，后续考虑更新版本，版本需要问pual - 14:21 Support #28926 (Closed): 15889 钦州一院高值柜客户端上架显示服务端处理异常
- 11:24 Support #28926: 15889 钦州一院高值柜客户端上架显示服务端处理异常
- 2025-01-23 1h 1)系统bug，偶发性问题，需要先观察后续版本处理
- 10:35 Support #28926 (To Be Closed): 15889 钦州一院高值柜客户端上架显示服务端处理异常
- 14:21 Support #28993 (Closed): 条码查询机-华东医院安装系统
- 11:13 Support #28993 (To Be Closed): 条码查询机-华东医院安装系统
- 11:11 Support #28993 (Closed): 条码查询机-华东医院安装系统
- 条码查询机-华东医院安装系统
- 14:21 Support #28965 (Closed): 15939 大理州现场制标平台搬迁，需协助修改ip配置
- 11:28 Support #28965: 15939 大理州现场制标平台搬迁，需协助修改ip配置
- 2025-01-23 2h 1)指导现场spd人员修改打印机和制标平台ip配?
- 10:35 Support #28965 (To Be Closed): 15939 大理州现场制标平台搬迁，需协助修改ip配置
- 14:21 Support #28992 (Closed): 15319-六院总院在上周五突发一次收取制标数据慢的问题需查询原因
- 11:13 Support #28992 (To Be Closed): 15319-六院总院在上周五突发一次收取制标数据慢的问题需查询原因
- 11:10 Support #28992 (Closed): 15319-六院总院在上周五突发一次收取制标数据慢的问题需查询原因
- 15319-六院总院在上周五突发一次收取制标数据慢的问题需查询原因
- 14:21 Support #28961 (Closed): 2台斑马打印机调试（1台检测硬件故障，1台调试发走）
- 11:26 Support #28961: 2台斑马打印机调试（1台检测硬件故障，1台调试发走）
- 2025-01-23 1.5h 1)1台检检测，打印标签不清楚判定打印头问题，已备注还给设备部
- 10:35 Support #28961 (To Be Closed): 2台斑马打印机调试（1台检测硬件故障，1台调试发走）
- 14:20 Support #28991 (Closed): 15782-试剂冰箱-客户端没有自动退出账号
- 11:13 Support #28991 (To Be Closed): 15782-试剂冰箱-客户端没有自动退出账号
- 11:10 Support #28991 (Closed): 15782-试剂冰箱-客户端没有自动退出账号
- 15782-试剂冰箱-客户端没有自动退出账号
- 14:19 Support #28990 (Closed): 更新反馈单
- 11:13 Support #28990 (To Be Closed): 更新反馈单
- 11:09 Support #28990 (Closed): 更新反馈单
- 更新反馈单
- 14:19 Support #28968 (Closed): 15937-岳阳市中心医院-介入2号柜子有串读，需要调整过滤值
- 10:39 Support #28968 (To Be Closed): 15937-岳阳市中心医院-介入2号柜子有串读，需要调整过滤值
- 14:19 Support #28970 (Closed): 岳阳市更新和测试
- 10:39 Support #28970 (To Be Closed): 岳阳市更新和测试
- 14:19 Support #28969 (Closed): 岳阳市设备信息表更新
- 10:39 Support #28969 (To Be Closed): 岳阳市设备信息表更新
- 10:16 Support #28969: 岳阳市设备信息表更新
- 1/23
科室ip有变动，更新设备信息表 - 14:19 Support #28966 (Closed): 15944 南方增城智能柜摄像头参数配置
- 11:25 Support #28966: 15944 南方增城智能柜摄像头参数配置
- 2025-01-23 1h 1)换大华摄像头参数配置错误，已修正开
- 10:36 Support #28966 (To Be Closed): 15944 南方增城智能柜摄像头参数配置
- 14:19 Support #28948 (Closed): 南方珠江标签模板修改支持
- 14:19 Support #28963 (Closed): 15923 九院总院有一批错误的上架单，需要将数据删除
- 11:23 Support #28963: 15923 九院总院有一批错误的上架单，需要将数据删除
- 2025-01-23 1h 1)制标上架领用流程问题，指导现?
- 10:36 Support #28963 (To Be Closed): 15923 九院总院有一批错误的上架单，需要将数据删除
- 14:19 Support #28959 (Closed): 胸科医院手术CT室单品柜无法登录
- 14:19 Support #28971 (Closed): 15936-兰陵县人民医院-没有监控视频
- 10:39 Support #28971 (To Be Closed): 15936-兰陵县人民医院-没有监控视频
- 11:55 Support #28987 (Resolved): 15956 九院总院1号楼6楼需要添加三个新科室
- 10:25 Support #28987 (In Progress): 15956 九院总院1号楼6楼需要添加三个新科室
- 10:25 Support #28987 (Closed): 15956 九院总院1号楼6楼需要添加三个新科室
- 11:55 Support #28986 (Resolved): 15954 九院总院需要加一个新科室
- 10:24 Support #28986 (In Progress): 15954 九院总院需要加一个新科室
- 10:24 Support #28986 (Closed): 15954 九院总院需要加一个新科室
- 11:29 Support #28929: 15850 南方医院低值标签打印内容新增
- 2025-01-23 1h 1)由于标签打印页面空间不足，修改换行问题
- 10:41 Support #28929 (Feedback): 15850 南方医院低值标签打印内容新增
- 10:25 Support #28929 (Resolved): 15850 南方医院低值标签打印内容新增
- 11:15 Support #28995 (In Progress): 大理医院设备信息表更新
- 11:15 Support #28995 (Closed): 大理医院设备信息表更新
- 10:55 Support #28989 (Resolved): 调休一小时
- 10:55 Support #28989 (Closed): 调休一小时
- 调休一小时
- 10:41 Support #28988 (Resolved): 请假1小时
- 10:26 Support #28988 (In Progress): 请假1小时
- 10:26 Support #28988 (Closed): 请假1小时
- 10:23 Support #28985 (In Progress): 1595 临港六院上药制标模版修改
- 10:23 Support #28985 (Closed): 1595 临港六院上药制标模版修改
- 10:20 Support #28942: 15909 九院总院7号楼4楼存在柜内库存数据异常的问题
- 2026-01-21 1.5h 1)先上架后制标没有领出，操作流程不规范导致的业务活动混乱。告知现场手动补打印标签号走领出操作修正数据
- 10:15 Support #28942: 15909 九院总院7号楼4楼存在柜内库存数据异常的问题
- 2026-01-22 1.5h 1)先上架后制标没有领出，操作流程不规范导致的业务活动混乱。告知现场手动补打印标签号走领出操作修正数据
- 10:19 Support #28941: 15912 九院总院一手术单号实际领用数量与系统显示不一致
- 2026-01-21 1h 1）操作流程问题，现场领用后做归还后又做了领用，最后查领用数据只有1条符合业务活动
- 10:14 Support #28941: 15912 九院总院一手术单号实际领用数量与系统显示不一致
- 2026-01-22 1h 1）操作流程问题，现场领用后做归还后又做了领用，最后查领用数据只有1条符合业务活动
- 10:18 Support #28931: 15911 南方增城SPD系统新录入品种制标平台没有打印任务
- 2026-01-21 1.5h 1)定数系数校验问题，现场之前的版本遗留问题，现场当前版本已解决。数据开发已处理，任务已恢复，请现场确认
- 10:13 Support #28931: 15911 南方增城SPD系统新录入品种制标平台没有打印任务
- 2026-01-22 1.5h 1)定数系数校验问题，现场之前的版本遗留问题，现场当前版本已解决。数据开发已处理，任务已恢复，请现场确认
- 10:17 Support #28905: 15884 南方医院低值标签内容异常
- 2026-01-21 1h 1）万序开发新增字段设置，准备将系数给到qty，包装参数给到了desc1。需要我方开发功能新版本更新后实现需求
- 10:12 Support #28905: 15884 南方医院低值标签内容异常
- 2026-01-22 1h 1）万序开发新增字段设置，准备将系数给到qty，包装参数给到了desc1。需要我方开发功能新版本更新后实现需求
- 10:15 Support #28983 (In Progress): 江西省人民医院量产柜发布
- 10:14 Support #28983 (Closed): 江西省人民医院量产柜发布
- 江西省人民医院量产柜发布
- 10:15 Support #28982 (In Progress): 岳阳市中心医院版本记录更新
- 10:14 Support #28982 (Closed): 岳阳市中心医院版本记录更新
- 岳阳市中心医院版本记录更新
- 10:15 Support #28984 (In Progress): 更新反馈单状态
- 10:14 Support #28984 (Closed): 更新反馈单状态
- 更新反馈单状态
- 09:34 Support #28917: 南方珠江11套量产柜发布
- 1/25 手术室11套发布完成；1套暂无网络
- 09:34 Support #28917 (Resolved): 南方珠江11套量产柜发布
2026-01-25
- 11:16 Support #28974 (In Progress): FSW15922 南方珠江高值模板修改需求
- 11:16 Support #28974 (Resolved): FSW15922 南方珠江高值模板修改需求
- 11:16 Support #28974 (Closed): FSW15922 南方珠江高值模板修改需求
- 11:16 Support #28917: 南方珠江11套量产柜发布
- 1/23 8套全部发布完成，入网完成，人脸激活
- 11:14 Support #28959 (To Be Closed): 胸科医院手术CT室单品柜无法登录
- 11:13 Support #28948 (To Be Closed): 南方珠江标签模板修改支持
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