活动
从 2025-09-19 到 2025-09-28
2025-09-28
- 13:19 Support #26211: 南方医院制标平台打印机导json模板配置
- 2025-09-26 5h 1)南方医院制标平台打印机导json模板打印机配置完成；2）小标签补打印测试正常，大标签补打印异常，检查配置未发现问题，需要开发支持
- 10:24 Support #26211 (Resolved): 南方医院制标平台打印机导json模板配置
- 13:17 Support #26268 (In Progress): 14564 从SSO同步的用户没有自动添加柜子权限
- 10:24 Support #26268 (Resolved): 14564 从SSO同步的用户没有自动添加柜子权限
- 13:17 Support #26270: 上海六院-菱商 上线时间确认，设备信息表更新
- 2025-09-26 1h 1)海六院-菱商 上线时间确认还是没有准确上线时间，科室网络还没通；2）ip设备信息表更新
- 10:24 Support #26270 (Resolved): 上海六院-菱商 上线时间确认，设备信息表更新
- 13:06 Support #26269: 南方医院B003网络问题继续跟进
- 2025-09-26 2h 1）配合现场重新换内网交换机口，重新测试网络情况正常，客户端登录也正常
- 10:24 Support #26269 (Resolved): 南方医院B003网络问题继续跟进
- 10:25 Support #26306 (In Progress): 深圳二院龙华冰箱apk配置
- 10:25 Support #26306 (Resolved): 深圳二院龙华冰箱apk配置
- 10:25 Support #26305 (In Progress): 14575上海九院部分未制标问题
- 10:25 Support #26305 (Resolved): 14575上海九院部分未制标问题
- 10:25 Support #26304 (In Progress): 14578 南方医院大标签打印机无法打印标签
- 10:24 Support #26304 (Resolved): 14578 南方医院大标签打印机无法打印标签
- 10:25 Support #26303 (In Progress): 南方医院量产柜客户端无法登录
- 10:24 Support #26303 (Resolved): 南方医院量产柜客户端无法登录
2025-09-26
- 18:06 Support #26273 (In Progress): 14546-试剂冰箱-冰箱里没有旧批号耗材却提示尚有库存
- 18:06 Support #26273 (In Progress): 14546-试剂冰箱-冰箱里没有旧批号耗材却提示尚有库存
- 14546-试剂冰箱-冰箱里没有旧批号耗材却提示尚有库存
- 18:03 Support #26144 (Resolved): 上海六院服务器环境安装
- 18:03 Support #26236 (Resolved): 上海九院北院网络问题测试和沟通
- 18:03 Support #26199 (Resolved): 上海九院3套量产柜发布
- 18:03 Support #26272 (In Progress): 14572-试剂冰箱-全部领出
- 18:03 Support #26272 (In Progress): 14572-试剂冰箱-全部领出
- 14572-试剂冰箱-全部领出
- 16:11 Support #25599 (Closed): 上海九院发布跟进（入场条件导致项目推迟）
- 13:57 Support #25599 (To Be Closed): 上海九院发布跟进（入场条件导致项目推迟）
- 16:11 Support #26170 (Closed): 九院北院发布跟进
- 13:57 Support #26170 (To Be Closed): 九院北院发布跟进
- 16:11 Support #26127 (Closed): 南方医院开发联调支持
- 13:56 Support #26127 (To Be Closed): 南方医院开发联调支持
- 16:07 Support #26238 (Closed): FSW14558 南方增城手术单增加主刀科室
- 13:55 Support #26238 (To Be Closed): FSW14558 南方增城手术单增加主刀科室
- 16:07 Support #26206 (Closed): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 13:55 Support #26206 (To Be Closed): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 16:07 Support #26237 (Closed): FSW14522 南方增城归还显示盘点扫描中
- 13:55 Support #26237 (To Be Closed): FSW14522 南方增城归还显示盘点扫描中
- 16:07 Support #26203 (Closed): 芜湖拆改柜发布
- 13:55 Support #26203 (To Be Closed): 芜湖拆改柜发布
- 13:58 Support #26271 (In Progress): 南方医院高值流程联调
- 13:58 Support #26271 (In Progress): 南方医院高值流程联调
- 12:54 Support #26270 (In Progress): 上海六院-菱商 上线时间确认，设备信息表更新
- 12:53 Support #26270 (To Be Closed): 上海六院-菱商 上线时间确认，设备信息表更新
- 10:08 Support #26269 (In Progress): 南方医院B003网络问题继续跟进
- 10:07 Support #26269 (To Be Closed): 南方医院B003网络问题继续跟进
- 10:07 Support #26257: 6套量产柜网络测试
- 2025-09-25 2h 1) 6套量产柜工控机重启后，测试网络ping服务器测试，B003测试有异常，待后续反馈信息科排查
- 09:37 Support #26257 (Resolved): 6套量产柜网络测试
- 09:37 Support #26257 (To Be Closed): 6套量产柜网络测试
- 10:06 Support #26210: 南方医院6套量产柜人脸激活,客户端基本功能测试
- 2025-09-25 3h 1) 6套量产柜客户端登录基本功能测试完成，其中3号控制室B003柜子登录和退出以及查询视频异常，怀疑是网络问题导致，开始测试网络问题
- 09:37 Support #26210 (Resolved): 南方医院6套量产柜人脸激活,客户端基本功能测试
- 10:05 Support #26268 (In Progress): 14564 从SSO同步的用户没有自动添加柜子权限
- 10:05 Support #26268 (In Progress): 14564 从SSO同步的用户没有自动添加柜子权限
- 10:05 Support #26258: 14552南方医院客户端service2报错问题
- 2025-09-25 1h 1) 客户端启用MD5加密文配置
- 09:39 Support #26258 (Resolved): 14552南方医院客户端service2报错问题
- 09:38 Support #26258 (To Be Closed): 14552南方医院客户端service2报错问题
- 10:04 Support #26209: 南方医院量产柜和制标设备设置静态ip地址
- 2025-09-25 2h 1) 南方医院量产柜和制标设备设置静态ip地址,访问sygc测试正常
- 09:37 Support #26209 (Resolved): 南方医院量产柜和制标设备设置静态ip地址
2025-09-25
- 21:57 Support #26128: 南方医院发布跟进
- 9/25 1）修改sso为MD5加密；2）sso其他问题填写FSW；3）柜子入网情况跟进，目前5套正常，1套丢包
- 21:54 Support #26238 (Resolved): FSW14558 南方增城手术单增加主刀科室
- 15:25 Support #26238 (In Progress): FSW14558 南方增城手术单增加主刀科室
- 15:24 Support #26238 (Closed): FSW14558 南方增城手术单增加主刀科室
- 21:54 Support #26206 (Resolved): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 11:59 Support #26206 (In Progress): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 21:54 Support #26237 (Resolved): FSW14522 南方增城归还显示盘点扫描中
- 11:59 Support #26237 (In Progress): FSW14522 南方增城归还显示盘点扫描中
- 11:58 Support #26237 (Closed): FSW14522 南方增城归还显示盘点扫描中
- 15:57 Support #26194 (Closed): 上海九院-北院发布包及流程说明提供给king
- 10:42 Support #26194 (To Be Closed): 上海九院-北院发布包及流程说明提供给king
- 08:50 Support #26194: 上海九院-北院发布包及流程说明提供给king
- 2025-09-24 1h 1)上海九院-北院发布包及流程说明相关文档提供给king；2）客户端发布及扫码枪调试支持指导king
- 15:57 Support #26195 (Closed): 上海九院总院4F B001智能柜登录异常
- 10:42 Support #26195 (To Be Closed): 上海九院总院4F B001智能柜登录异常
- 08:49 Support #26195: 上海九院总院4F B001智能柜登录异常
- 2025-09-24 1h 1)服务器和制标工控机都无法ping通B001工控机，确定为网络问题，反馈给现场让信息科排查；2）网络恢复后服务状态正常，客户端功能恢复
- 15:57 Support #26196 (Closed): 上海九院-北院 scms平台3套智能柜json导入配置
- 10:42 Support #26196 (To Be Closed): 上海九院-北院 scms平台3套智能柜json导入配置
- 08:53 Support #26196: 上海九院-北院 scms平台3套智能柜json导入配置
- 2025-09-24 2h 1)科室信息跟现场确认，左内外关联设置；2）json导入配置，记录柜组和柜门位置信息提供给king做客户端预发布配置
- 15:57 Support #26205 (Closed): 14490浙江省中医钱塘院区一套一拖五的柜子B010指纹无法登录
- 10:42 Support #26205 (To Be Closed): 14490浙江省中医钱塘院区一套一拖五的柜子B010指纹无法登录
- 08:52 Support #26205: 14490浙江省中医钱塘院区一套一拖五的柜子B010指纹无法登录
- 2025-09-24 1h 1)远程spd账号登录做用户指纹数据查看以及重置指纹同步时间重新同步指纹数据仍然无效还是无法使用；2）使用system账号登录重置指纹同步时间重新同步指纹数据后可以正常同步指纹数据及使用
- 15:57 Support #26201 (Closed): 发布组9月考核表
- 10:34 Support #26201 (To Be Closed): 发布组9月考核表
- 15:57 Support #26200 (Closed): FSW14490 浙江省中医钱指纹登录用户未注册
- 10:35 Support #26200 (To Be Closed): FSW14490 浙江省中医钱指纹登录用户未注册
- 15:57 Support #26235 (Closed): 14513-九院北院系统需要上线
- 10:38 Support #26235 (To Be Closed): 14513-九院北院系统需要上线
- 10:28 Support #26235 (Resolved): 14513-九院北院系统需要上线
- 10:25 Support #26235 (Closed): 14513-九院北院系统需要上线
- 14513-九院北院系统需要上线
- 15:57 Support #26204 (Closed): 六院菱商-临港和总院新发布3套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 10:43 Support #26204 (To Be Closed): 六院菱商-临港和总院新发布3套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 08:56 Support #26204: 六院菱商-临港和总院新发布3套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 2025-09-24 1.5h 1)六院菱商-临港发布1套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip；2）总院新发布2套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 15:57 Support #26198 (Closed): 上海九院制标发布
- 10:38 Support #26198 (To Be Closed): 上海九院制标发布
- 10:28 Support #26198 (Resolved): 上海九院制标发布
- 15:57 Support #26202 (Closed): 上海九院制标任务打印异常，无上架单
- 10:43 Support #26202 (To Be Closed): 上海九院制标任务打印异常，无上架单
- 08:58 Support #26202: 上海九院制标任务打印异常，无上架单
- 2025-09-24 1.5h 1)打印问题是新上线的科室没有加到打印机管理的制标仓间列表了，现场也没提前说有新上线可是科室；2）收到血外科新的制标任务没有收到上架单。原因是新上线的血外科病区科室现场没告知我们，需要做内外科室关联，关...
- 15:57 Support #26174 (Closed): 14516-江西省人民医院-查不到监控
- 10:39 Support #26174 (To Be Closed): 14516-江西省人民医院-查不到监控
- 15:57 Support #26207 (Closed): 南方增城一代柜显示广州国控处理
- 10:34 Support #26207 (To Be Closed): 南方增城一代柜显示广州国控处理
- 15:17 Support #26203 (Resolved): 芜湖拆改柜发布
- 10:40 Support #26144 (In Progress): 上海六院服务器环境安装
- 10:28 Support #26236 (In Progress): 上海九院北院网络问题测试和沟通
- 10:28 Support #26236 (Resolved): 上海九院北院网络问题测试和沟通
- 10:27 Support #26236 (Resolved): 上海九院北院网络问题测试和沟通
- 上海九院北院网络问题测试和沟通
- 08:45 Support #26211 (In Progress): 南方医院制标平台打印机导json模板配置
- 08:45 Support #26211 (To Be Closed): 南方医院制标平台打印机导json模板配置
- 08:44 Support #26210 (In Progress): 南方医院6套量产柜人脸激活,客户端基本功能测试
- 08:44 Support #26210 (To Be Closed): 南方医院6套量产柜人脸激活,客户端基本功能测试
- 08:44 Support #26209 (In Progress): 南方医院量产柜和制标设备设置静态ip地址
- 08:44 Support #26209 (To Be Closed): 南方医院量产柜和制标设备设置静态ip地址
2025-09-24
- 19:03 Support #26206 (Resolved): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 17:35 Support #26206 (In Progress): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 17:34 Support #26206 (Closed): FSW14543 南方增城一代柜客户端手术单没有科室信息
- 18:08 Support #26202 (Resolved): 上海九院制标任务打印异常，无上架单
- 15:21 Support #26202 (In Progress): 上海九院制标任务打印异常，无上架单
- 15:21 Support #26202 (Closed): 上海九院制标任务打印异常，无上架单
- 17:51 Support #26207 (Resolved): 南方增城一代柜显示广州国控处理
- 17:51 Support #26207 (Closed): 南方增城一代柜显示广州国控处理
- 16:56 Support #26201 (Resolved): 发布组9月考核表
- 13:13 Support #26201 (In Progress): 发布组9月考核表
- 13:13 Support #26201 (Closed): 发布组9月考核表
- 16:56 Support #26200 (Resolved): FSW14490 浙江省中医钱指纹登录用户未注册
- 11:24 Support #26200 (In Progress): FSW14490 浙江省中医钱指纹登录用户未注册
- 11:24 Support #26200 (Closed): FSW14490 浙江省中医钱指纹登录用户未注册
- 16:55 Support #26205 (Resolved): 14490浙江省中医钱塘院区一套一拖五的柜子B010指纹无法登录
- 16:55 Support #26205 (Closed): 14490浙江省中医钱塘院区一套一拖五的柜子B010指纹无法登录
- 16:54 Support #26204 (Resolved): 六院菱商-临港和总院新发布3套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 16:54 Support #26204 (In Progress): 六院菱商-临港和总院新发布3套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 16:54 Support #26204 (Closed): 六院菱商-临港和总院新发布3套量产柜指导现场在unbtun客户端安装杀毒软件，配置ip
- 16:53 Support #26194 (Resolved): 上海九院-北院发布包及流程说明提供给king
- 10:06 Support #26194 (In Progress): 上海九院-北院发布包及流程说明提供给king
- 10:06 Support #26194 (Resolved): 上海九院-北院发布包及流程说明提供给king
- 10:05 Support #26194 (Closed): 上海九院-北院发布包及流程说明提供给king
- 16:53 Support #26195 (Resolved): 上海九院总院4F B001智能柜登录异常
- 10:06 Support #26195 (In Progress): 上海九院总院4F B001智能柜登录异常
- 10:06 Support #26195 (Closed): 上海九院总院4F B001智能柜登录异常
- 16:53 Support #26196 (Resolved): 上海九院-北院 scms平台3套智能柜json导入配置
- 10:07 Support #26196 (In Progress): 上海九院-北院 scms平台3套智能柜json导入配置
- 10:07 Support #26196 (Closed): 上海九院-北院 scms平台3套智能柜json导入配置
- 16:00 Support #26203 (In Progress): 芜湖拆改柜发布
- 16:00 Support #26203 (Closed): 芜湖拆改柜发布
- 13:28 Support #25920 (Closed): 上海市六（上药）虚拟机unbtun环境安装协助
- 13:28 Support #26134 (Closed): 14506 广州中医药大学附一2套拆改柜现场发布配置
- 11:48 Support #26134 (To Be Closed): 14506 广州中医药大学附一2套拆改柜现场发布配置
- 13:28 Support #26020 (Closed): 南方总院 制标环境安装，printer离线发布
- 11:48 Support #26020 (To Be Closed): 南方总院 制标环境安装，printer离线发布
- 13:28 Support #26162 (Closed): 南方医院量产柜人脸许可申请
- 11:48 Support #26162 (To Be Closed): 南方医院量产柜人脸许可申请
- 10:08 Support #26162: 南方医院量产柜人脸许可申请
- 2025-09-23 0.5h 1)已跟eric申请做许可文件，未在客户端激活
- 10:04 Support #26162 (Resolved): 南方医院量产柜人脸许可申请
- 13:28 Support #26142 (Closed): FSW14496 南方增城业务接口轮询频率修改
- 13:28 Support #26129 (Closed): FSW14489 浙江省中医湖滨制标打印异常
- 13:28 Support #25946 (Closed): 南方增城医院spd切换
- 13:27 Support #26139 (Closed): 湘雅打印机调试
- 13:27 Support #26130 (Closed): FSW14490 浙江省中医钱塘柜子指纹识别异常
- 13:27 Support #26147 (Closed): FSW14504 南方增城按科室筛选打印任务
- 13:27 Support #26141 (Closed): 更新反馈单状态
- 13:27 Support #26146 (Closed): FSW14505 南方增城标签增加型号
- 13:27 Support #26140 (Closed): 市一北院条码柜入网，发布，测试
- 13:27 Support #26148 (Closed): FSW14501 南方增城标签增加科室
- 13:27 Support #26145 (Closed): 广中医药一院拆改柜发布支持
- 13:27 Support #26172 (Closed): FSW14508 六院上药套包标签模板需求
- 11:47 Support #26172 (To Be Closed): FSW14508 六院上药套包标签模板需求
- 13:27 Support #26173 (Closed): 上海九院-北院 需开通端口列表和设备信息Mac整理发现场
- 11:48 Support #26173 (To Be Closed): 上海九院-北院 需开通端口列表和设备信息Mac整理发现场
- 10:09 Support #26173: 上海九院-北院 需开通端口列表和设备信息Mac整理发现场
- 2025-09-23 1h 1)需开通端口列表和设备信息Mac整理发现场
- 10:05 Support #26173 (Resolved): 上海九院-北院 需开通端口列表和设备信息Mac整理发现场
- 13:27 Support #26171 (Closed): FSW14507 六院上药高值模板需求
- 11:47 Support #26171 (To Be Closed): FSW14507 六院上药高值模板需求
- 13:26 Support #26197 (Closed): 上海九院-北院发布智能柜流程交接事情说明简单写了一下，和king沟通确认
- 11:48 Support #26197 (To Be Closed): 上海九院-北院发布智能柜流程交接事情说明简单写了一下，和king沟通确认
- 10:14 Support #26197: 上海九院-北院发布智能柜流程交接事情说明简单写了一下，和king沟通确认
- 2025-09-23 1h 1)上海九院-北院发布智能柜流程交接事情说明简单写了一下，和king沟通确认.。发布包晚点邮件发出来
- 10:13 Support #26197 (Resolved): 上海九院-北院发布智能柜流程交接事情说明简单写了一下，和king沟通确认
- 10:13 Support #26197 (Closed): 上海九院-北院发布智能柜流程交接事情说明简单写了一下，和king沟通确认
- 13:26 Support #26169 (Closed): FSW14514 南方增城没有收到制标数据
- 11:47 Support #26169 (To Be Closed): FSW14514 南方增城没有收到制标数据
- 13:26 Support #26143 (Closed): 养志康复医院4套条码柜子发布
- 10:53 Support #26143 (To Be Closed): 养志康复医院4套条码柜子发布
- 13:26 Support #26175 (Closed): FSW14522 南方增城关闭一代柜客户端归还界面的盘点中显示画面
- 12:43 Support #26175 (To Be Closed): FSW14522 南方增城关闭一代柜客户端归还界面的盘点中显示画面
- 12:43 Support #26175 (Resolved): FSW14522 南方增城关闭一代柜客户端归还界面的盘点中显示画面
- 13:26 Support #26168 (Closed): 常山打印机问题沟通和处理
- 10:53 Support #26168 (To Be Closed): 常山打印机问题沟通和处理
- 13:26 Support #26158 (Closed): 南方医院已安装的量产柜和制标设备网络dhcp配合测试
- 11:48 Support #26158 (To Be Closed): 南方医院已安装的量产柜和制标设备网络dhcp配合测试
- 10:12 Support #26158: 南方医院已安装的量产柜和制标设备网络dhcp配合测试
- 2025-09-23 5.5h 1)配合现场做6套量产柜和制标设备网络dhcp配合测试获取ip；2）整理ip信息表提供给现场跟信息科申请加白名单
- 10:04 Support #26158 (Resolved): 南方医院已安装的量产柜和制标设备网络dhcp配合测试
- 11:18 Support #26128: 南方医院发布跟进
- 9/23 跳通医院内网DHCP
- 10:30 Support #26198 (In Progress): 上海九院制标发布
- 10:29 Support #26198 (Closed): 上海九院制标发布
- 上海九院制标发布
- 10:30 Support #26199 (In Progress): 上海九院3套量产柜发布
- 10:30 Support #26199 (Resolved): 上海九院3套量产柜发布
- 上海九院3套量产柜发布
- 10:30 Support #26174 (Resolved): 14516-江西省人民医院-查不到监控
- 10:29 Support #26174 (In Progress): 14516-江西省人民医院-查不到监控
- 10:30 Support #26144 (Resolved): 上海六院服务器环境安装
2025-09-23
- 17:36 Support #26175 (In Progress): FSW14522 南方增城关闭一代柜客户端归还界面的盘点中显示画面
- 16:52 Support #26175 (Resolved): FSW14522 南方增城关闭一代柜客户端归还界面的盘点中显示画面
- 16:52 Support #26175 (Closed): FSW14522 南方增城关闭一代柜客户端归还界面的盘点中显示画面
- 16:26 Support #26174 (Closed): 14516-江西省人民医院-查不到监控
- 14516-江西省人民医院-查不到监控
- 14:58 Support #26172 (Resolved): FSW14508 六院上药套包标签模板需求
- 11:30 Support #26172 (In Progress): FSW14508 六院上药套包标签模板需求
- 11:30 Support #26172 (Closed): FSW14508 六院上药套包标签模板需求
- 14:58 Support #26171 (Resolved): FSW14507 六院上药高值模板需求
- 11:30 Support #26171 (In Progress): FSW14507 六院上药高值模板需求
- 11:30 Support #26171 (Closed): FSW14507 六院上药高值模板需求
- 14:58 Support #26169 (Resolved): FSW14514 南方增城没有收到制标数据
- 11:26 Support #26169 (In Progress): FSW14514 南方增城没有收到制标数据
- 11:26 Support #26169 (Closed): FSW14514 南方增城没有收到制标数据
- 13:11 Support #26173 (In Progress): 上海九院-北院 需开通端口列表和设备信息Mac整理发现场
- 13:11 Support #26173 (Closed): 上海九院-北院 需开通端口列表和设备信息Mac整理发现场
- 11:27 Support #26170 (In Progress): 九院北院发布跟进
- 11:26 Support #26170 (Closed): 九院北院发布跟进
- 11:24 Support #25955: 钦州高值联调
- 9/22 高值接口情况沟通，定9/28开始联调
- 11:23 Support #25955 (Feedback): 钦州高值联调
- 11:23 Support #26128: 南方医院发布跟进
- 9/22 网口dhcp情况反馈，需重新跳线
- 11:22 Support #26145 (To Be Closed): 广中医药一院拆改柜发布支持
- 11:22 Support #26148 (To Be Closed): FSW14501 南方增城标签增加科室
- 11:21 Support #26146 (To Be Closed): FSW14505 南方增城标签增加型号
- 11:20 Support #26147 (To Be Closed): FSW14504 南方增城按科室筛选打印任务
- 11:20 Support #26130 (To Be Closed): FSW14490 浙江省中医钱塘柜子指纹识别异常
- 11:20 Support #26129 (To Be Closed): FSW14489 浙江省中医湖滨制标打印异常
- 11:20 Support #26142 (To Be Closed): FSW14496 南方增城业务接口轮询频率修改
- 10:24 Support #26168 (Resolved): 常山打印机问题沟通和处理
- 10:24 Support #26168 (Closed): 常山打印机问题沟通和处理
- 常山打印机问题沟通和处理
- 09:30 Support #26162 (In Progress): 南方医院量产柜人脸许可申请
- 09:30 Support #26162 (Closed): 南方医院量产柜人脸许可申请
- 09:24 Support #26158 (In Progress): 南方医院已安装的量产柜和制标设备网络dhcp配合测试
- 09:24 Support #26158 (Closed): 南方医院已安装的量产柜和制标设备网络dhcp配合测试
- 09:23 Support #26134: 14506 广州中医药大学附一2套拆改柜现场发布配置
- 2025-09-22 4h 1)南方医院出发去广中医附一；2）拆改柜平台移柜门配置写单子给开发远程开发协助数据库处理；3）拆改柜后的配置平台和客户端修改，测试功能正常
- 09:14 Support #26134 (Resolved): 14506 广州中医药大学附一2套拆改柜现场发布配置
- 09:21 Support #26020: 南方总院 制标环境安装，printer离线发布
- 2025-09-22 5h 1)3台打印机和制标工控机等设备从库房搬运到仓库中心点；2）3台打印机安装，上电做走纸校准；3）制标工控机上电做printer离线发布配置
- 09:14 Support #26020 (Resolved): 南方总院 制标环境安装，printer离线发布
2025-09-22
- 18:00 Support #26145 (Resolved): 广中医药一院拆改柜发布支持
- 17:08 Support #26145 (In Progress): 广中医药一院拆改柜发布支持
- 17:08 Support #26145 (Closed): 广中医药一院拆改柜发布支持
- 17:35 Support #26148 (Resolved): FSW14501 南方增城标签增加科室
- 17:35 Support #26148 (Closed): FSW14501 南方增城标签增加科室
- 17:35 Support #26147 (Resolved): FSW14504 南方增城按科室筛选打印任务
- 17:35 Support #26147 (Closed): FSW14504 南方增城按科室筛选打印任务
- 17:34 Support #26146 (Resolved): FSW14505 南方增城标签增加型号
- 17:34 Support #26146 (Closed): FSW14505 南方增城标签增加型号
- 17:07 Support #26130 (Resolved): FSW14490 浙江省中医钱塘柜子指纹识别异常
- 09:51 Support #26130 (In Progress): FSW14490 浙江省中医钱塘柜子指纹识别异常
- 09:51 Support #26130 (Closed): FSW14490 浙江省中医钱塘柜子指纹识别异常
- 16:07 Support #26144 (In Progress): 上海六院服务器环境安装
- 16:07 Support #26144 (Resolved): 上海六院服务器环境安装
- 上海六院服务器环境安装
- 16:05 Support #26143 (Resolved): 养志康复医院4套条码柜子发布
- 16:04 Support #26143 (Closed): 养志康复医院4套条码柜子发布
- 养志康复医院4套条码柜子发布
- 15:50 Support #26142 (Resolved): FSW14496 南方增城业务接口轮询频率修改
- 15:50 Support #26142 (Closed): FSW14496 南方增城业务接口轮询频率修改
- 15:48 Support #25920 (To Be Closed): 上海市六（上药）虚拟机unbtun环境安装协助
- 15:36 Support #25946 (To Be Closed): 南方增城医院spd切换
- 15:36 Support #26139 (To Be Closed): 湘雅打印机调试
- 15:35 Support #26139 (Resolved): 湘雅打印机调试
- 15:35 Support #26139 (In Progress): 湘雅打印机调试
- 15:32 Support #26139 (Closed): 湘雅打印机调试
- 湘雅打印机调试
- 15:36 Support #26141 (To Be Closed): 更新反馈单状态
- 15:35 Support #26141 (Resolved): 更新反馈单状态
- 15:34 Support #26141 (Closed): 更新反馈单状态
- 更新反馈单状态
- 15:36 Support #26140 (To Be Closed): 市一北院条码柜入网，发布，测试
- 15:35 Support #26140 (Resolved): 市一北院条码柜入网，发布，测试
- 15:33 Support #26140 (Closed): 市一北院条码柜入网，发布，测试
- 市一北院条码柜入网，发布，测试
- 11:03 Support #26098 (Closed): fsw14479-20589浙江省中医部分未制标问题，转工程单取日志
- 10:40 Support #26098 (To Be Closed): fsw14479-20589浙江省中医部分未制标问题，转工程单取日志
- 10:24 Support #26098: fsw14479-20589浙江省中医部分未制标问题，转工程单取日志
- 2025-09-19 1h 1)转工程单取日志给开发调查；2）开发远程数据库查问题，sql查询慢问题续作优化；3）mysql数据库内存配置为1g,重启数据库和mcims服务后现场制标查询正常
- 10:01 Support #26098 (Resolved): fsw14479-20589浙江省中医部分未制标问题，转工程单取日志
- 11:03 Support #26101 (Closed): 粤北重新拉取制标任务
- 09:42 Support #26101 (To Be Closed): 粤北重新拉取制标任务
- 11:03 Support #26103 (Closed): 开工会（胸科，市一北院，九院，曙光）
- 10:33 Support #26103 (To Be Closed): 开工会（胸科，市一北院，九院，曙光）
- 11:03 Support #26102 (Closed): 南方增城切换SPD
- 10:34 Support #26102: 南方增城切换SPD
- 9/20 更新了edes
- 10:33 Support #26102 (To Be Closed): 南方增城切换SPD
- 11:03 Support #26018 (Closed): 南方总院服务端发布配置
- 10:43 Support #26018 (To Be Closed): 南方总院服务端发布配置
- 10:27 Support #26018: 南方总院服务端发布配置
- 2025-09-19 5.5h 南方总院服务端发布配置(edes,ncms,mcims,mcimsw,sso,gateway,sygc,syhl,syvm,rhms,rhmsw)
- 10:01 Support #26018 (Resolved): 南方总院服务端发布配置
- 11:03 Support #26019 (Closed): 南方总院9套量产柜导json修改配置，已安装4套量产柜lan1网口网络自动获取情况
- 10:43 Support #26019 (To Be Closed): 南方总院9套量产柜导json修改配置，已安装4套量产柜lan1网口网络自动获取情况
- 10:22 Support #26019: 南方总院9套量产柜导json修改配置，已安装4套量产柜lan1网口网络自动获取情况
- 2025-09-20 5h 1)方总院9套量产柜导json修改配置；2）已安装4套量产柜lan1网口网络自动获取情况，自动获取不到ip，现场周一再跟信息科确认网络问题
- 10:03 Support #26019 (Resolved): 南方总院9套量产柜导json修改配置，已安装4套量产柜lan1网口网络自动获取情况
- 11:03 Support #25957 (Closed): 南方医院发布跟进
- 10:34 Support #25957 (To Be Closed): 南方医院发布跟进
- 09:44 Support #25957: 南方医院发布跟进
- 9/19 1）VPN堡垒机测试，服务端发布配置，具备开发联调环境；2）本次只安装6套量产柜，取消3套量产柜，1门禁1验收台
- 09:42 Support #25957 (Resolved): 南方医院发布跟进
- 09:41 Support #25957 (To Be Closed): 南方医院发布跟进
- 11:03 Support #26125 (Closed): 南方医院发布
- 10:35 Support #26125 (To Be Closed): 南方医院发布
- 09:45 Support #26125: 南方医院发布
- 9/21 4套量产柜硬件测试和离线发布，G30ubuntu镜像问题反馈（LAN2网关，ntp服务）
- 09:41 Support #26125 (Resolved): 南方医院发布
- 09:41 Support #26125 (Closed): 南方医院发布
- 11:03 Support #26133 (Closed): 南方医院心导管室2套量产柜离线发布配置，设备信息表整理更新
- 10:43 Support #26133 (To Be Closed): 南方医院心导管室2套量产柜离线发布配置，设备信息表整理更新
- 10:21 Support #26133: 南方医院心导管室2套量产柜离线发布配置，设备信息表整理更新
- 2025-09-21 6h 1)南方医院心导管室22套量产柜离线发布配置；2）现场设备信息表整理更新
- 10:04 Support #26133 (Resolved): 南方医院心导管室2套量产柜离线发布配置，设备信息表整理更新
- 10:04 Support #26133 (Closed): 南方医院心导管室2套量产柜离线发布配置，设备信息表整理更新
- 11:02 Support #26129 (Resolved): FSW14489 浙江省中医湖滨制标打印异常
- 09:50 Support #26129 (In Progress): FSW14489 浙江省中医湖滨制标打印异常
- 09:50 Support #26129 (Closed): FSW14489 浙江省中医湖滨制标打印异常
- 10:40 Support #26100 (Feedback): 14454 花都人民医院人脸识别效率优化
- 10:26 Support #26100: 14454 花都人民医院人脸识别效率优化
- 2025-09-19 0.25h 现场反馈亲自测试没有问题，医护人员使用有问题需要待下次再报问题现场再测一下
- 10:01 Support #26100 (Resolved): 14454 花都人民医院人脸识别效率优化
- 10:40 Support #26099 (Feedback): 14453 花都人民医院指纹识别效率低
- 10:25 Support #26099: 14453 花都人民医院指纹识别效率低
- 2025-09-19 0.25 现场反馈亲自测试没有问题，医护人员使用有问题需要待下次再报问题现场再测一下
- 10:01 Support #26099 (Resolved): 14453 花都人民医院指纹识别效率低
- 10:05 Support #26134 (In Progress): 14506 广州中医药大学附一2套拆改柜现场发布配置
- 10:05 Support #26134 (Closed): 14506 广州中医药大学附一2套拆改柜现场发布配置
- 10:04 Support #26020 (In Progress): 南方总院 制标环境安装，printer离线发布
- 09:48 Support #26128: 南方医院发布跟进
- 科室和SPD库房网络
- 09:47 Support #26128 (In Progress): 南方医院发布跟进
- 09:47 Support #26128 (In Progress): 南方医院发布跟进
- 09:46 Support #26127 (In Progress): 南方医院开发联调支持
- 09:46 Support #26127 (Closed): 南方医院开发联调支持
- 09:46 Support #25955 (In Progress): 钦州高值联调
2025-09-20
2025-09-19
- 22:21 Support #26102 (Resolved): 南方增城切换SPD
- 11:24 Support #26102 (In Progress): 南方增城切换SPD
- 11:24 Support #26102 (Closed): 南方增城切换SPD
- 22:21 Support #26103 (Resolved): 开工会（胸科，市一北院，九院，曙光）
- 13:10 Support #26103 (In Progress): 开工会（胸科，市一北院，九院，曙光）
- 13:10 Support #26103 (Closed): 开工会（胸科，市一北院，九院，曙光）
- 13:18 Support #26078 (Closed): 芜湖市中医院量产柜发布沟通
- 11:14 Support #26078 (To Be Closed): 芜湖市中医院量产柜发布沟通
- 09:23 Support #26078 (Resolved): 芜湖市中医院量产柜发布沟通
- 09:23 Support #26078 (Closed): 芜湖市中医院量产柜发布沟通
- 芜湖市中医院量产柜发布沟通
- 13:18 Support #26087 (Closed): 市一北院发布沟通
- 11:14 Support #26087 (To Be Closed): 市一北院发布沟通
- 09:49 Support #26087 (Resolved): 市一北院发布沟通
- 09:31 Support #26087 (Closed): 市一北院发布沟通
- 市一北院发布沟通
- 13:18 Support #25984 (Closed): 14426 花都人民医院客户端网络异常
- 09:18 Support #25984 (To Be Closed): 14426 花都人民医院客户端网络异常
- 13:18 Support #25987 (Closed): 南方医院服务器上架，配置ip入网，vpn申请连服务器测试
- 09:18 Support #25987 (To Be Closed): 南方医院服务器上架，配置ip入网，vpn申请连服务器测试
- 09:18 Support #25987 (Resolved): 南方医院服务器上架，配置ip入网，vpn申请连服务器测试
- 13:18 Support #26085 (Closed): 14200-养志康复医院-消耗扫描无反应
- 11:14 Support #26085 (To Be Closed): 14200-养志康复医院-消耗扫描无反应
- 09:49 Support #26085 (Resolved): 14200-养志康复医院-消耗扫描无反应
- 09:30 Support #26085 (Closed): 14200-养志康复医院-消耗扫描无反应
- 14200-养志康复医院-消耗扫描无反应
- 13:18 Support #26074 (Closed): 南方医院服务器进机房改ip，vpn堡垒机申请进度跟进
- 11:16 Support #26074 (To Be Closed): 南方医院服务器进机房改ip，vpn堡垒机申请进度跟进
- 09:25 Support #26074: 南方医院服务器进机房改ip，vpn堡垒机申请进度跟进
- 2025-09-18 4h 1)）南方医院服务器进机房改ip；2）vpn堡垒机申请进度跟进
- 09:19 Support #26074 (Resolved): 南方医院服务器进机房改ip，vpn堡垒机申请进度跟进
- 09:19 Support #26074 (Closed): 南方医院服务器进机房改ip，vpn堡垒机申请进度跟进
- 13:18 Support #26083 (Closed): 14391-上海金山公卫-A1楼条码柜更新程序需求
- 11:14 Support #26083 (To Be Closed): 14391-上海金山公卫-A1楼条码柜更新程序需求
- 09:49 Support #26083 (Resolved): 14391-上海金山公卫-A1楼条码柜更新程序需求
- 09:30 Support #26083 (Closed): 14391-上海金山公卫-A1楼条码柜更新程序需求
- 14391-上海金山公卫-A1楼条码柜更新程序需求
- 13:18 Support #26023 (Closed): 南方医院服务器上架信息等级表和设备信息表更新
- 11:16 Support #26023 (To Be Closed): 南方医院服务器上架信息等级表和设备信息表更新
- 09:25 Support #26023: 南方医院服务器上架信息等级表和设备信息表更新
- 2025-09-18 0.5h 1)）服务器改ip后设备信息表更新
- 09:18 Support #26023 (Resolved): 南方医院服务器上架信息等级表和设备信息表更新
- 13:18 Support #26079 (Closed): 常山县人民医院打印机调试
- 11:14 Support #26079 (To Be Closed): 常山县人民医院打印机调试
- 09:23 Support #26079 (Resolved): 常山县人民医院打印机调试
- 09:23 Support #26079 (Closed): 常山县人民医院打印机调试
- 常山县人民医院打印机调试
- 13:18 Support #25942 (Closed): 六院临港（上药）虚拟机服务器环境安装
- 10:38 Support #25942 (To Be Closed): 六院临港（上药）虚拟机服务器环境安装
- 13:18 Support #26056 (Closed): FSW14456 花都B003无法连接到平板（otg线，网络adb）
- 10:38 Support #26056 (To Be Closed): FSW14456 花都B003无法连接到平板（otg线，网络adb）
- 13:18 Support #26055 (Closed): FSW14454 花都B003柜体垫高人脸识别成功率低
- 11:22 Support #26055 (To Be Closed): FSW14454 花都B003柜体垫高人脸识别成功率低
- 13:18 Support #26059 (Closed): 更新九院版本记录
- 11:15 Support #26059 (To Be Closed): 更新九院版本记录
- 09:23 Support #26059 (Resolved): 更新九院版本记录
- 13:18 Support #26080 (Closed): 上海市六（菱商）3套柜子网络情况跟进，人脸指纹序列号登记到资产平台
- 11:17 Support #26080 (To Be Closed): 上海市六（菱商）3套柜子网络情况跟进，人脸指纹序列号登记到资产平台
- 09:29 Support #26080: 上海市六（菱商）3套柜子网络情况跟进，人脸指纹序列号登记到资产平台
- 2025-09-18 1.5h 1) 上海市六（菱商）3套柜子网络情况跟进,暂时还没好；2）3套离线发布的量产柜平板人脸指纹序列号登记到资产平台
- 09:24 Support #26080 (Resolved): 上海市六（菱商）3套柜子网络情况跟进，人脸指纹序列号登记到资产平台
- 09:23 Support #26080 (Closed): 上海市六（菱商）3套柜子网络情况跟进，人脸指纹序列号登记到资产平台
- 13:18 Support #26024 (Closed): 14449 广州花都区人民医院客户端异常退出 取日志
- 11:16 Support #26024 (To Be Closed): 14449 广州花都区人民医院客户端异常退出 取日志
- 09:27 Support #26024: 14449 广州花都区人民医院客户端异常退出 取日志
- 2025-09-18 1h 1) 客户端查看apk设置给开发；2）取安卓/data/tombstones/目录下系统文件给开发
- 13:17 Support #26057 (Closed): FSW14453 花都B001和B003指纹识别不灵敏
- 11:22 Support #26057 (To Be Closed): FSW14453 花都B001和B003指纹识别不灵敏
- 13:17 Support #26086 (Closed): 14476-武汉泰康-需求增加扫码打印功能
- 11:15 Support #26086 (To Be Closed): 14476-武汉泰康-需求增加扫码打印功能
- 09:49 Support #26086 (In Progress): 14476-武汉泰康-需求增加扫码打印功能
- 09:31 Support #26086 (Closed): 14476-武汉泰康-需求增加扫码打印功能
- 14476-武汉泰康-需求增加扫码打印功能
- 13:17 Support #26060 (Closed): 浙江省中医部分完成制标问题
- 11:13 Support #26060 (To Be Closed): 浙江省中医部分完成制标问题
- 13:17 Support #26075 (Closed): 浙江省中医部分未制标20个耗材标签补打印
- 11:17 Support #26075 (To Be Closed): 浙江省中医部分未制标20个耗材标签补打印
- 09:29 Support #26075: 浙江省中医部分未制标20个耗材标签补打印
- 2025-09-18 1h 1) 浙江省中医部分未制标20个耗材标签远程给现场补打印
- 09:20 Support #26075 (Resolved): 浙江省中医部分未制标20个耗材标签补打印
- 09:20 Support #26075 (Closed): 浙江省中医部分未制标20个耗材标签补打印
- 13:17 Support #26084 (Closed): 14470-九院总院-标签重复打印
- 11:15 Support #26084 (To Be Closed): 14470-九院总院-标签重复打印
- 09:49 Support #26084 (In Progress): 14470-九院总院-标签重复打印
- 09:30 Support #26084 (Closed): 14470-九院总院-标签重复打印
- 14470-九院总院-标签重复打印
- 11:15 Support #26008 (Feedback): 工控机安装系统
- 11:14 Support #26101 (Resolved): 粤北重新拉取制标任务
- 11:14 Support #26101 (Closed): 粤北重新拉取制标任务
- 10:50 Support #26018 (Feedback): 南方总院服务端发布配置
- 09:53 Support #26018 (In Progress): 南方总院服务端发布配置
- 10:42 Support #26100 (In Progress): 14454 花都人民医院人脸识别效率优化
- 10:42 Support #26100 (Feedback): 14454 花都人民医院人脸识别效率优化
- 10:40 Support #26099 (In Progress): 14453 花都人民医院指纹识别效率低
- 10:40 Support #26099 (Feedback): 14453 花都人民医院指纹识别效率低
- 10:39 Support #26098 (In Progress): fsw14479-20589浙江省中医部分未制标问题，转工程单取日志
- 10:39 Support #26098 (Closed): fsw14479-20589浙江省中医部分未制标问题，转工程单取日志
- 09:29 Support #26081 (In Progress): 14476-武汉泰康-需求增加扫码打印功能
- 09:25 Support #26081 (In Progress): 14476-武汉泰康-需求增加扫码打印功能
- 14476-武汉泰康-需求增加扫码打印功能
导出 Atom